Our offices will also be closed for the New Year Holiday from 2:30 pm Thursday, December 30 until Monday, January 3 at 7:30 am. All orders after 2:30 pm, Thursday, December 30 will be processed on the following Monday. We wish you and yours a very Happy Holidays and a prosperous New Year!
According to Testrods Shipping Policy, orders are typically processed within 1 business day
after receiving your order confirmation email. (This excludes weekends and holidays). Our
goal is to get your test pieces in your hands as quickly as possible.
You will receive another notification when your order has shipped.
Our normal business hours are 8am-4pm CST (How Do I Contact You). Overnight orders placed after
3:00pm CST will be processed as if placed the next day. Friday orders after 3pm CST processed on
Monday. In the event an item is out of stock, we will make every effort to ship overnight as ordered.
Current production scheduling may require a one day delay before processing and shipping.
Delays may occur because of service issues with select shipping agencies. This includes UPS, USPS:
FedEx and DHL. These are outside the control of Regal Packaging Services. We will, however, always
do our best to mitigate against such occurrences.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to
your cart and proceed to the Checkout page. You will be offered Shipping Method choices and their
prices. Rates will vary based on service selected and delivery location: UPS Ground, 2nd Day Air, Next
Day Air or Next Day Air Early AM. For any order requiring other shipping suppliers or arrangements
please call 866-691-8560 or email email@example.com.
For local pickup as needed, our offices are located at:
211 W. Spangler Ave.
Elmhurst, IL 60126
Pickup is only available from 8am to 3:30pm.
For international orders and shipping, call 866-691-8560 or email firstname.lastname@example.org. All
international orders must be paid in full prior to shipping. Charges will be calculated at the time of
shipping. For customers using their own business shipping accounts, there is a $15 surcharge for
handling and shipping materials.
Your order may be subject to import duties and taxes. This includes VAT, which may be incurred once a
shipment reaches your destination country. Regal Packaging Services is not responsible for these
charges. If they are applied, they are your responsibility as the customer.
When your order has shipped, you will receive an email notification. This will include a tracking
number you can use to check its status. Please allow up to 48 hours for the tracking information to
become available. Click the “My Account / Order Status” link at the top right hand side of our site to
check your orders status as needed.
If you haven’t received your order within 5 business days of receiving your shipping confirmation email,
please contact us at email@example.com with your name and order number, and we will look into it.
We will make every effort to provide additional information or resolve any shipping issues.
We do not ship packages to PO boxes, however, we will ship to residential addresses if needed.
To ship returns, please contact customer service at 866-691-8560 or email firstname.lastname@example.org for
more information on returning an item. In some instances, at our discretion, there may be a 10%
restocking fee. In most cases, you will be provided with a return label for shipping.
In the event that your order arrives damaged in any way, please email us as soon as possible at
email@example.com with your order number and a photo of the item’s condition.
We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Any further questions regarding the Testrods Shipping Policy? Please don’t hesitate to contact us at firstname.lastname@example.org.