FREQUENTLY ASKED QUESTIONS
General FAQ
It really depends on the type of metal detector you use, the size of the aperture as well as your product and application. A conveyer system, for instance, might require a different type of test piece than a gravity system. Sensitivities for a dry product will be different than a wet product. If you are not sure what kind of piece you need, you can contact us. Our technical team can help you determine what size and type test piece you need on your product line.
Yes. All of our test devices are food contact approved and are completely safe to be used in the food and beverages industry.
No. Though our primary customer base is comprised of people from the food and beverages industry, our pieces are used in other industries as well. From pharmaceuticals to packaging, there are a number of industries where the need for metal detection is quite high. If you are using machines to manufacture things and are worried that your products could be contaminated with metal or other particles, you need a solid, reliable metal or x-ray inspection detection system. To verify the accuracy of that system, you need our test pieces.
We offer 9 different contaminant types in our test pieces:
- Ferrous (chrome steel)
- Non-Ferrous (brass)
- Stainless Steel 316 (we do NOT offer SS 304 or other types)
- Aluminum
- Soda-Lime Glass
- Ceramic ZRO2
- Acetal (Delrin)
- PTFE (Teflon)
- Rubber
Orders placed during normal business shipping hours–8 AM to 3:30 PM–will be shipped to you the same day. Orders placed after 4 PM will be processed and shipped to you the next day. Orders placed after 3:30 PM on Friday will only be processed on Monday. Shipping can be expedited as needed (2Day, Overnight)
You can call us on our toll-free customer care number (866) 691-8560 to change or cancel your order any time you want or email us at testrods@testrods.com. If the item is not shipped to you as promised, you can call our customer care team for assistance as well.
Yes, you can. We can put your name, contact information, and brand logo on the pieces for a nominal, one-time charge. Or, we could make a completely unique test piece–designed specifically to your requirements – we will provide a quote for any custom test piece. All you need to do is contact us and tell us exactly what your requirements are and we will take care of the rest. 866-691-8560 or testrods@testrods.com
Test pieces are normally processed and shipped the same day they are received. Ask for expedited shipping and the test pieces will be delivered right to your doorstep in 24 to 48 hours.
When it comes to quality, our products are in a league of their own. The materials used in our manufacturing process are virtually indestructible. And when you require Stainless Steel, we use the 316 series products, which is considered to be the industry standard and the most difficult to detect. They do not degrade over time. They can be used to test your products for hours on end–day after day, month after month, year after year. This is one of the reasons why, over the past two decades, we haven’t had any customers who were not satisfied with our products.
Yes, they are. For each and every test piece you buy from us, you can print out a Certificate of Conformity right from our official website.
We offer free certification for all of our products. So, you’ll never have to pay a fee to get the certification necessary for your HACCP plan or audit.
First, you need to create an account on our website. Once you do, you need to send us an email. Your account will be verified and authorized by our team, after which you will be granted access to the ‘Certificates’ section of our website. Once you have the access, you can simply log in, visit the ‘Certificates’ section, and print out a certificate. While printing out a certificate, you have to make sure you choose the right certificate based on the metal or contaminant type–ferrous, non-ferrous, or stainless steel, aluminum, soda-lime glass or ceramic. You also want to check if the certification number on your product matches the number on the certificate you print out. Alternatively, you can also contact us, and we will be happy to print out a certificate for you and send or email it to you.
It is engraved right on the product itself.
We offer lifetime certificates that do not expire. You can use it as long as you use the product and never have to re-certify again.
Of course, you can. We have a no-questions-asked return policy. Even on the off chance that you get the wrong item shipped to you or you are not satisfied with the product for whatever reason, you just need to contact our staff and place a fresh order. The right piece will be shipped to you in a box with a return label on it. You can place the piece that you ordered in the box and send it back to us.
Yes, you can. We have a simple yet profitable OEM/reseller program for those who wish to sell our products. Call our Operations Director, Brian Kiel, to discuss the details – (866) 691-8560
Yes, you can find a copy of our certificate in the
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certificate section
You can access a Testrods catalog from our
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certificate section
Guarantees
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
We value your privacy. For complete details on how we use the information we collect, please view our
- Privacy Policy
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
You only have to pay sales tax if you are located in the same state as our warehouse.
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for assistance.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
Credits usually take 7-10 business days from the time we receive your item(s).
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Order Status
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
Please contact customer service at 866-691-8560 for more information on modifying or canceling an existing order.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
If your order has not arrived in the expected period of time, please contact customer service at 1-800-401-2320 Ext 1 for assistance.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My Account
1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
Please contact customer service at 866-691-8560 to return or exchange your order.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
Please see our Terms & Conditions for complete details regarding our return policy.
Buyer’s Guide
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
Shipping and Returns
Please contact customer service at 866-691-8560 for more information on returning an item. In some instances, at our discretion, there may be a 10% restocking fee. Most custom items are non-returnable. In a rare instance, if we believe the item can be re-sold or modified to be re-sold, we will accept it.
Our normal business hours are 8am-4pm CST. Overnight orders placed after 3:00pm CST will be processed as if placed the next day (Friday orders after 4pm CST processed on Monday).
In the event an item is out of stock, we will make every effort to ship overnight as ordered.
Current production scheduling may require a one day delay before processing and shipping.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Shipping policy
All orders are typically processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Our normal business hours are 8am-4pm CST. Overnight orders placed after 3:00pm CST will be processed as if placed the next day (Friday orders after 4pm CST processed on Monday). In the event an item is out of stock, we will make every effort to ship overnight as ordered. Current production scheduling may require a one day delay before processing and shipping.
Delays may occur because of service issues with select shipping agencies including, but not limited to: UPS, USPS, FedEx or DHL. These are outside the control of Regal Packaging Services, however, we will always do our best to mitigate against such occurrences.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Rates will vary based on service selected and delivery location: UPS Ground, 2nd Day Air, Next Day Air or Next Day Air Early AM. For any order requiring other shipping suppliers or arrangements please call 866-691-8560 or email testrods@testrods.com.
For local pickup as needed, our offices are located at: 211 W. Spangler Ave. Elmhurst, IL 60126. Pickup is only available from 8am to 3:30pm.
For international orders and shipping, call 866-691-8560 or email testrods@testrods.com. All international orders must be paid in full prior to shipping. Charges will be calculated at the time of shipping. For customers using their own business shipping accounts, there is a $15 surcharge for handling and shipping materials.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Regal Packaging Services is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available. Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status as needed.
If you haven’t received your order within 5 business days of receiving your shipping confirmation email, please contact us at testrods@testrods.com with your name and order number, and we will look into it and make every effort to provide additional information or resolve any shipping issues.
We do not ship packages to PO boxes, however, we will ship to residential addresses if needed.
To ship returns, please contact customer service at 866-691-8560 or email testrods@testrods.com for more information on returning an item. In some instances, at our discretion, there may be a 10% restocking fee. In most cases, you will be provided with a return label for shipping.
In the event that your order arrives damaged in any way, please email us as soon as possible at testrods@testrods.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at testrods@testrods.com.
Additional Support
Certificates of Conformity can be downloaded right here from the website. You will, however, need to create an account when you order or at a future date when you need the certificates.
- Step One… Click “My Account” in the upper right hand corner.
- Step Two… Create your own account with your email and a password of your choosing.
- Step Three... Once you have created your account, you will receive an email verifying the account and then have access to the Certificates page. With your own login, when you need additional testrods, you will have an already established account to make reordering very simple.
We are located at: 211 W. Spangler Ave. Elmhurst, IL 60126 Our customer service phone number is (866) 691-8560. You may also reach us by email at testrods@testrods.com. Please click here for information about our company. Our hours of operation are Monday-Friday, 8am - 4pm CST, however, orders may not be processed after 3pm.