Frequently Asked Questions
General FAQ
- Ferrous (chrome steel)
- Non-Ferrous (brass)
- Stainless Steel 316 (we do NOT offer SS 304 or other types)
- Aluminum
- Soda-Lime Glass
- Ceramic ZRO2
- Acetal (Delrin)
- PTFE (Teflon)
- Rubber
Guarantees
Pricing and Billing
Order Status
My Account
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
Buyer’s Guide
Shipping and Returns
All orders are typically processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Our normal business hours are 8am-4pm CST. Overnight orders placed after 3:00pm CST will be processed as if placed the next day (Friday orders after 4pm CST processed on Monday). In the event an item is out of stock, we will make every effort to ship overnight as ordered. Current production scheduling may require a one day delay before processing and shipping.
Delays may occur because of service issues with select shipping agencies including, but not limited to: UPS, USPS, FedEx or DHL. These are outside the control of Regal Packaging Services, however, we will always do our best to mitigate against such occurrences.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Rates will vary based on service selected and delivery location: UPS Ground, 2nd Day Air, Next Day Air or Next Day Air Early AM. For any order requiring other shipping suppliers or arrangements please call 866-691-8560 or email testrods@testrods.com.
For local pickup as needed, our offices are located at: 211 W. Spangler Ave. Elmhurst, IL 60126. Pickup is only available from 8am to 3:30pm.
For international orders and shipping, call 866-691-8560 or email testrods@testrods.com. All international orders must be paid in full prior to shipping. Charges will be calculated at the time of shipping. For customers using their own business shipping accounts, there is a $15 surcharge for handling and shipping materials.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Regal Packaging Services is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available. Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status as needed.
If you haven’t received your order within 5 business days of receiving your shipping confirmation email, please contact us at testrods@testrods.com with your name and order number, and we will look into it and make every effort to provide additional information or resolve any shipping issues.
We do not ship packages to PO boxes, however, we will ship to residential addresses if needed.
To ship returns, please contact customer service at 866-691-8560 or email testrods@testrods.com for more information on returning an item. In some instances, at our discretion, there may be a 10% restocking fee. In most cases, you will be provided with a return label for shipping.
In the event that your order arrives damaged in any way, please email us as soon as possible at testrods@testrods.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at testrods@testrods.com.
Additional Support
- Step One… Click “My Account” in the upper right hand corner.
- Step Two… Create your own account with your email and a password of your choosing.
- Step Three... Once you have created your account, you will receive an email verifying the account and then have access to the Certificates page. With your own login, when you need additional testrods, you will have an already established account to make reordering very simple.
Our customer service phone number is (866) 691-8560.
You may also reach us by email at testrods@testrods.com. Please click here for information about our company.
Our hours of operation are Monday-Friday, 8am - 4pm CST, however, orders may not be processed after 3pm.