In a culture that often equates money with success, the importance of customer service seems like a long-lost art. But at Regal Packaging Services, we believe that customer service is critical to our success. Customers, especially in the food industry, need to know that we stand beside and behind them in the production or packaging of their product and in the food safety they present to the consumer at the local grocery store.
To that end, our processes and procedures are designed to do just that. We have the knowledge and expertise that our customers need to succeed. Here’s an example:
A customer called and inquired, “What size test standards should I be using?” Before we can answer the customer, we have to ask a few questions in return:
Since our salesman and service technicians have decades of experience, once those questions are answered (among others), we can provide a starting point. In other words, we can tell the customer, “You should be able to achieve…” If a company’s customer service representative doesn’t have access to that knowledge base, the customer would be left in a quandary. Collectively, Regal has nearly a century of experience in metal detection and x-ray inspection.
Our Testrods Division is ISO 9001:2015 Certified, which means we have a Quality Management System (QMS) in place to maintain a set of production, inspection and quality control procedures and policies that ensure our customer gets a product they can trust. We are continually working to provide metal detection and x-ray inspection verification test pieces we know will work without fail on the customer’s manufacturing line.
If the management of our processes gets haphazard, it could mean that a consumer gets contaminated food at the family dinner table.
Our procedures ensure that:
At Testrods.com, we check, double check, triple check then re-check to mitigate against any kind of safety issue. We value our customers’ business, and, more importantly, the safety of their customers! Since we back our products with honesty, integrity and dependability, we believe we are the most trustworthy source of test pieces on the market. And ISO Certification is part of the evidence to support that claim.